Refund Policy

Last updated: 3 June 2026

Free Trial

All new SwiftProof accounts receive a 5-day free trial with full access to all features. No credit card is required to start. You will only be charged if you actively choose to subscribe after the trial ends.

Monthly Subscriptions

SwiftProof subscriptions are billed monthly. We do not offer prorated refunds for unused days within a billing period. When you cancel, your access continues until the end of the period you have already paid for.

When We Will Refund

We will issue a full refund of your most recent payment if:

• You were charged in error (duplicate charge, wrong amount)
• You were charged after cancelling your subscription
• SwiftProof experienced significant downtime or data loss during your billing period that materially affected your use of the service
• You contact us within 7 days of your first payment and have not actively used the paid features

When We Will Not Refund

• Partial months — if you cancel mid-month, you retain access until the end of that month but we do not refund the remaining days
• Change of mind after active use of the service
• Forgetting to cancel before renewal
• Disputes about the outcome of your own customer refund decisions — SwiftProof provides evidence tools, not outcomes

How to Request a Refund

Email resolvr12@gmail.com with:

• Your account email address
• The reason for the refund request
• The date and amount of the charge

We will respond within 3 business days. Approved refunds are processed back to your original payment method within 5-10 business days via Paystack.

Chargebacks

If you file a chargeback with your bank without contacting us first, we reserve the right to suspend your account pending investigation. We encourage you to contact us directly — we are a small team and we will resolve genuine issues quickly.

Contact

For refund requests or billing questions: resolvr12@gmail.com